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Help Centre Home
Web Hosting
Domain Registration
VPS Servers
Application Hosting

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Getting Started

2

What is Web Hosting?
How to Access your NivaCity ClientZone

Accounts & Billing

6

How to reset your web hosting account password
Payment Methods
How to upgrade or downgrade your account
How To Reset Your Client Area Password
How to Make Online Payments
How to Terminate a Service

Domains

16

DNS Platform
What are my Nameservers
How to update domain customer details
How to add a domain to cloudflare
How to change nameservers from clientzone
How to make a domain transfer order from clientzone
How to Register a Domain on Behalf of your Client
Domain Expiration Process
ZISPA
Do you have any kind of money-back guarantee for domain transfers? or what will happen if the transfer fails?
Can you change my DNS for me?
I have just change the nameservers to your servers, how long does it take my site to start working?
Do you host international domain names?
I have just change the nameservers to your servers, how long does it take my site to start working?
Are there any fees for transferring a domain to NivaCity?
How to register a domain name

Direct Admin

23

How to Set Different PHP Versions for Each Domain and Subdomain using .htaccess
How to add an addon domain in Direct Admin
How to access phpMyAdmin in Direct Admin
How to change your Direct Admin password from the Clientzone
How to use the php selector in Direct Admin
How to Add, Modify A Records in Direct Admin.
How To Create Backups on Direct Admin
phpMyAdmin
Managing Webmail
Managing File Manager
How to Create and Restore Backups
Apache Handlers
Autoresponders
Creating and Managing email accounts
Site Redirection
Domain Pointers
mysql management
FTP management
How to Install SSL Certificates
DNS Management
Adding Subdomains
Domain Setup
How to log in to Direct Admin

Email

39

How to increase your storage limit in Direct Admin Emails
What are the Email Servers and Ports
How to set up email in Microsoft Outlook (Manual)
How to set up email in Microsoft Outlook (Automatic)
My service has been suspended for sending SPAM
HOW TO DISABLE CRON EMAILS.
How to Make Gmail your Mail Client
Managing Spam Filtering with Spam Assassin, Blacklist, Whitelist, Account Filters, and User Filters
Managing Email User Accounts on Cpanel
Managing Email Aliases and Forwarders in Cpanel
Managing Email Auto Responders
Managing Email CatchAll
My Forwarded Emails Are Not Being Delivered
I Can Send Email, But Can Not Receive
My Desktop Email Software Keeps Prompting for a Username & Password
I Can Receive Email, But Can Not Send
Managing Email Accounts on cPanel Servers
Managing Email Accounts on Mach Servers
What Type Server Is My Email Hosted On?
Configure email on your iPhone
Configuring Thunderbird Smarter Mail Server
Configuring Thunderbird Mach Server
Configuring Thunderbird Cpanel & Plesk Servers
Outlook Express Plesk & CPanel Servers
Outlook Express Mach Servers
Outlook Express Smarter Mail Server/FNOL Accounts
Microsoft Outlook 2010 Mach Server
Microsoft Outlook 2010 CPanel & Plesk Servers
Microsoft Outlook 2007 Mach Servers
Microsoft Outlook 2007 Smarter Mail Server
Microsoft Outlook 2007 CPanel & Plesk Servers
Microsoft Outlook 2003 CPanel & Plesk Servers
Microsoft Outlook 2003 Mach Servers
Microsoft Outlook 2003 Smarter Mail Server
Mac Open Mail CPanel & Plesk Servers
How to create an email address in direct admin
How to Create and Manage Email Addresses on cPanel
How Do I Create Email Accounts in cPanel on FWH?
How to set up email in outlook

WordPress

6

How to install WordPress using Softaculous on Free Web Hosting
How to create multiple WordPress installations using one database
Changing your Word Press Password using Myphp
How to fix WordPress error, “this site is experiencing technical difficulties”
My WordPress site was hacked what do i do?
How to log in to WordPress

VPS

1

What is a VPS?

Softaculous

4

Uninstalling Applications on Softaculous
How to Install an Application Using Softaculous
Welcome to Softaculous!
How to Install Java Applications Using Softaculous

WHM

5

Managing Accounts in WHM
How to create and manage packages in WHM
Managing DNS Zones in WHM
Managing SSH/Shell Access in WHM
Feature Manager in WHM

Troubleshooting

9

My service has been suspended
What are inodes and how to reduce them ?
My Website Appears to be down
My Page is Not There after Uploading it to the server
Getting Error Page when Accessing your Website – Error Codes and Quick Fixes
Distributed Denial of Service(DDoS)
Windows 98/NT/2000/XP Flush DNS
Windows Vista / Windows 7 Flush DNS
Mac OS X Flush DNS

Plesk

21

How to Use PHP Selector in Plesk
How To Install SSL Certificate on Plesk.
How To Create Backups on Plesk.
How To Upload a file on Plesk, Step by Step with Pictures
HOW TO RESET THE DNS ZONE.
Managing Email Auto Responders
Adding Subdomains
Adding Domain Aliases
View Site Statistics
How to install an SSL certificate on Plesk
How to edit PHP.ini on Plesk
How to create a backup on Plesk
How to change your Plesk password from your ClientZone
How to add a domain to your hosting account
How to Uninstall Word Press from your Plesk Dashboard
How to Uninstall Applications from your Plesk Dashboard
How to Log Into your Plesk Dashboard for the First Time
How to install Word Press from your Plesk Dashboard
How to Change your Password on Plesk
How to Create Email Addresses
How to log in to Plesk

cPanel

39

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Accounts & Billing

Information about invoices, billing and managing your subscriptions with NivaCity

How to reset your web hosting account password
Payment Methods
How to upgrade or downgrade your account
How To Reset Your Client Area Password
How to Make Online Payments
How to Terminate a Service

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+27 11 083 7220
24hr Support

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