Accounts & Billing
How to Terminate a Service
Last Updated: February 3, 2022We all know at some point we either get fed up with the good service on offer. It’s understandable when you want to reduce the number of services you are subscribed to, let us show you how you can do just that. 1. Log into your My City Client Area and select My services from...
How to Make Online Payments
Last Updated: September 20, 2024This tutorial assumes you already have an active service with us or you just ordered a new one and need to learn how to make payments. If you need a list of Payment methods we support, Please check out our Payment Methods Page To make an online Payment , please follow the instructions below ...
How to change nameservers from clientzone
Last Updated: March 30, 2023Click the link below to access the client zone https://clientzone.nivacity.com/login Enter your email and password. Click on domains and then click on My domains Select the domain that you want to update Click on Nameservers Enter the new nameservers then click change nameservers. (Please note that we require at least two valid nameservers )
How To Reset Your Client Area Password
Last Updated: June 28, 2023This article will help you change your password for your clientzone. Follow these steps and you should be fine. Follow the link https://my.nivacity.com/ for the login page and click on the ‘Login/Register’ button. 2) Once you have cliecked it will give you a login page requesting your credentials. Click on the ‘Forgot Password’ link. ...
How to upgrade or downgrade your account
Last Updated: July 2, 2024To upgrade or downgrade your account, please follow the instructions below. Login to your NivaCity ClientZone then as per the image below, click on services then select the service you need. and then select the service you want to upgrade or downgrade The next step you click on “Upgrade/Downgrade” as per the image below to...
Payment Methods
Last Updated: September 20, 2024Here is a list of our payment methods, we accept Please remember to email your Proof of payment to [email protected] quoting your invoice number after making manual payments. South Africa / International Bank : First National Bank Account Name : My Data City (Pty) Ltd Account Number: 62756511468Branch Code: 250655Swift Code : FIRNZAJJReference : (your...