Domains
DNS Platform
Last Updated: July 2, 2024We offer a managed anycast DNS platform free for domains registered with us. Please note that this is a DNS Only platform, you only use this if you do not have a web hosting account with us or you want to manually point your domain externally. If you need web hosting DNS please click here How...
What are my Nameservers
Last Updated: June 30, 2024The nameservers for our web hosting platform are ns5.mydata.cityns6.mydata.city The Nameservers for the DNS-only platform are ns1.mydata.cityns2.mydata.cityns3.mydata.cityns4.mydata.city
How to update domain customer details
Last Updated: June 28, 2023If you are reding this tutorial you have probably received an email that is requesting customer details to be updated or you just want to update your domain details either way , so this tutorial will show you how. Step 1 Log into your Clientzone account and head over to the “Manage Contacts” section as...
How to add a domain to cloudflare
Last Updated: March 30, 2023Click the link below to log in to Cloudflare https://dash.cloudflare.com/login Enter your login credentials or create an account if you do not have an existing account Click on add site Enter your site name and click add site. Select are plan that you desire Update the nameservers given.
How to make a domain transfer order from clientzone
Last Updated: November 26, 2022Log in to your client zone https://clientzone.nivacity.com/login Enter the domain name you want to transfer and click transfer. Enter your Company name and core business. Change the nameservers to point to your hosting account/ server. Click the checkout button. Scroll down, check the T&Cs box and click the complete order button. Finally, process the transaction...
How to Register a Domain on Behalf of your Client
Last Updated: June 28, 2023This policy mainly applioes fo .co.zw , .org.zw and .ac.zw domain names. ZISPA has a strict policy against web designers, marketing companies etc registering their client’s domains using their own details. It is a serious offense to be seen doing so hence, NivaCity ensures the correct domain owner information is used. This article will...
Domain Expiration Process
Last Updated: July 27, 2021If you have a domain name that has expired, you can still renew it per the schedule below after the expiration date. Days since Expiration Status Details 1-33 Expired (grace period) The domain will stop functioning as the domain will be placed on clientHold status (web site won’t load, email won’t be delivered, etc.), but...
ZISPA
Last Updated: August 13, 2021ZISPA is the registry for all .co.zw domain names in Zimbabwe. As a registry there are a certain set of rules and regulations that govern the .co.zw domain names and here is a list of requirements common issues and how to rectify them . To register a .co.zw domain name you need to provide the...
Do you have any kind of money-back guarantee for domain transfers? or what will happen if the transfer fails?
Last Updated: April 24, 2021If for any reason, your domain transfer fails or is canceled, we will instantly credit your customer advance account with the complete amount that you paid for such transfer, no questions asked.
Can you change my DNS for me?
Last Updated: April 24, 2021If you have purchased your domain name from us, yes we can do this for you upon request? If you didn’t purchase your domain from us, we are not able to change your nameservers since we don’t have access to the control where you have registered your domain. Please contact the place you bought it...
I have just change the nameservers to your servers, how long does it take my site to start working?
Last Updated: April 24, 2021It takes approximately 1-72 hours for your domain to propagate internet-wide, this is due to the large number of networks associated with this process. These networks are controlled by many different entities and update independently. Keep in mind that many ISP (Internet service provider) providers who “should be” updating their DNS records (at least every...
Do you host international domain names?
Last Updated: April 24, 2021We offer hosting for ALL international domain names. Any kind of domain name can be hosted on our servers.
I have just change the nameservers to your servers, how long does it take my site to start working?
Last Updated: April 24, 2021It takes approximately 1-72 hours for your domain to propagate internet-wide, this is due to the large number of networks associated with this process. These networks are controlled by many different entities and update independently. Keep in mind that many ISP (Internet service provider) providers who “should be” updating their DNS records (at least every...
Are there any fees for transferring a domain to NivaCity?
Last Updated: April 24, 2021Yes, a transfer fee (same amount as the domain registration fee) will be applied when you request the domain to be transferred. For all that we will add one year to the current expiry date of your domain name for no additional cost. FREE! 1 Year Extension Included. We will add one year to the current expiry...